Returns & Exchanges
At Springer's Jewelers, we want you to be completely satisfied with your purchase, offering a 30-day return window for items in their original, unworn condition. Our goal is to ensure your fine jewelry shopping experience is as seamless and sparkling as our collection.
Initiate Your Request
Visit our online returns portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Secure Your Package
Carefully place your jewelry in its original designer packaging and include all certificates, appraisals, and warranty cards to ensure a full refund.
Apply Pre-Paid Label
Affix the provided insured shipping label to your package and drop it off at any authorized courier location to ensure your high-value items are protected.
Inspection and Refund
Once our gemologists verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing